Saconde & Saconde, LLC — Authentication Services Terms & Conditions — Effective Date: August 13, 2026
Saconde, LLC
Effective Date: August 13, 2026
Company Name: Saconde, LLC
Principal Place of Business: New York, New York, United States
Website: www.saconde.com
Mobile Applications: Saconde mobile applications, including applications made available for iOS, Android, or other supported platforms
Retail/Showroom Location: 521 W 26th St, Floor 5, New York, NY 10001
Contact: hello@saconde.com
PLEASE READ THESE TERMS CAREFULLY.
THESE TERMS CONTAIN IMPORTANT PROVISIONS REGARDING:
NOTHING IN THESE TERMS WAIVES OR LIMITS ANY RIGHT OR REMEDY THAT CANNOT LAWFULLY BE WAIVED UNDER APPLICABLE FEDERAL, STATE, OR LOCAL LAW.
These Authentication Services Terms and Conditions (“Authentication Terms” or “Terms”) form a legally binding agreement between you (“User,” “you,” or “your”) and Saconde, LLC, doing business as Saconde and/or Saconde Luxe (“Saconde,” “Company,” “we,” “us,” or “our”).
These Terms govern your access to and use of any authentication, verification, identification, fraud-screening, certification, inspection, image-analysis, artificial-intelligence-assisted, machine-learning-assisted, product-recognition, item-matching, or related technology or service made available by Saconde (collectively, the “Authentication Services”).
Authentication Services may be made available through:
You agree to these Terms by doing any of the following:
If you do not agree to these Terms, you may not use the Authentication Services.
You represent that:
These Terms supplement Saconde’s other applicable policies and agreements, including, as applicable:
Where a specific written agreement expressly conflicts with these Terms, the more specific provision governs the subject of that conflict unless prohibited by law.
For purposes of these Terms:
“AI” means artificial intelligence, machine learning, computer vision, neural networks, statistical models, automated recognition technologies, or similar computational systems.
“Authentic” means that, based on the methodology, evidence, information, reference material, and technology available during the review, an Item appears materially consistent with characteristics Saconde associates with known authentic examples.
“Authentication Certificate” or “Certificate” means a digital or physical document, record, identifier, QR code, verification page, or other output issued by Saconde in connection with a Determination.
“Determination” means any authentication-related opinion or output issued by Saconde, including Authentic, Not Authentic, Replica, Inconclusive, Unable to Authenticate, Further Review Required, or another classification Saconde may establish.
“Eligible Item” means an Item within a brand, category, model, product type, or other classification that Saconde accepts for the particular Authentication Service.
“Item” means the particular physical product that is the subject of an authentication request.
“Not Authentic” or “Replica” means that an Item does not appear sufficiently consistent with Saconde’s reference profile or otherwise contains characteristics that cause Saconde to conclude that it should not receive an Authentic Determination.
Such terminology does not necessarily constitute a judicial finding that an Item violates trademark or counterfeiting law.
“Inconclusive” means Saconde is unable to reach a sufficiently reliable Authentic or Not Authentic Determination from the information reasonably available.
“Submission Materials” means photographs, video, metadata, descriptions, documents, serial numbers, date codes, receipts, measurements, transaction information, provenance information, and other materials submitted in connection with an Item.
Saconde may use one or more of the following:
A Determination may be:
Unless applicable law expressly requires otherwise, Saconde is not required to use a specific authentication methodology or a particular number of human reviewers for any individual Item.
Saconde is not required to disclose proprietary or security-sensitive information concerning:
except to the extent disclosure is affirmatively required by applicable law.
Saconde determines which Items, brands, models, product categories, and product types are eligible for Authentication Services.
Saconde may add, restrict, or discontinue supported categories.
Acceptance of an authentication request does not guarantee that Saconde will be able to reach a Determination.
Except for an express remedy provided under an applicable Limited Financial Protection Program, a Determination represents Saconde’s professional and/or technological opinion based on the materials and information available at the time of review.
A Determination is not an absolute statement of historical or legal fact.
Unless expressly stated otherwise, Saconde is independent of the brands whose products it reviews.
Saconde Authentication Services do not constitute authentication or certification by:
Saconde does not guarantee that any Determination or Certificate will be accepted by:
Counterfeit and replica products may employ sophisticated and evolving manufacturing techniques.
No authentication methodology can identify every counterfeit or replica with perfect accuracy.
An Authentic Determination does not establish that:
When Saconde performs authentication from photographs, video, or other remotely submitted information, the Determination may be affected by:
Saconde may require additional photographs or physical inspection.
You must submit complete and materially accurate information.
Photographs, video, serial numbers, markings, and other Submission Materials must relate to the same physical Item being authenticated.
You may not combine Submission Materials from different Items.
You may not intentionally submit photographs or videos that have been manipulated, altered, digitally generated, AI-generated, AI-enhanced, filtered, composited, or edited in a way reasonably capable of misleading the authentication process.
Ordinary cropping, rotation, or exposure correction that does not conceal or materially alter identifying characteristics is permitted unless Saconde instructs otherwise.
You represent and warrant that:
Saconde may issue an Inconclusive Determination whenever it reasonably determines there is insufficient information to reach a reliable conclusion.
Saconde may request additional Submission Materials before issuing a final Inconclusive Determination.
An Inconclusive Determination:
Any refund or account credit applicable to an Inconclusive Determination will be governed by the pricing terms displayed when the applicable Authentication Service was purchased.
Saconde may issue a Certificate for an Item receiving an eligible Determination.
Saconde is not required to issue Certificates for every service or Determination.
A Certificate applies exclusively to the exact Item reviewed by Saconde.
It may not be used for another item of:
Subject to these Terms, a lawful Certificate holder may display an unmodified Certificate in connection with the exact Item covered by the Certificate.
You may not:
Saconde may suspend, withdraw, amend, correct, invalidate, or revoke a Determination or Certificate if Saconde reasonably determines that:
If Saconde revokes or invalidates a Certificate, you must cease representing the Certificate as valid and remove it from active sales listings or advertisements within your reasonable control.
Saconde may conduct additional quality-control review before or after issuance of a Determination.
If Saconde independently determines that a previously issued eligible Determination was materially incorrect, Saconde may:
Saconde is not obligated to continuously re-review every prior Determination.
If you believe a Determination is incorrect, you may request re-evaluation by contacting:
hello@saconde.com
Saconde may require:
Saconde may conduct an additional digital, human, automated, or combined review.
If Saconde concludes that the original Determination was incorrect, Saconde may correct the Determination and evaluate eligibility under the Limited Financial Protection Program.
If Saconde confirms its original Determination, the User may request formal physical review if that process is available for the applicable authentication.
Saconde may require the disputed physical Item to be delivered to a location designated by Saconde before reconsidering a disputed final Determination or approving compensation.
Saconde may charge a dispute-review fee disclosed before the User initiates formal physical review.
If Saconde overturns the original Determination, the dispute-review fee will be refunded unless otherwise required or prohibited by applicable law.
If Saconde upholds the original Determination, the dispute-review fee may be non-refundable if properly disclosed before payment.
Unless Saconde agrees otherwise or applicable law requires otherwise, the User is responsible for:
Saconde’s responsibility for the Item while in its physical possession will be governed by these Terms and any applicable written shipping or custody terms.
The physical Item submitted for a dispute must materially match the Item originally reviewed.
Saconde may compare:
A claim may be denied if Saconde reasonably determines that the Item submitted for physical review is not the original Item.
Saconde may offer certain Authentication Certificates with a voluntary Limited Financial Protection Program(“Protection Program”).
A Protection Program is separate from Saconde’s ordinary Authentication Services.
Only an Item or Certificate expressly designated as eligible at the time of authentication is covered.
If Saconde does not expressly state that a Certificate is covered by the Protection Program, no financial protection is provided.
Unless Saconde expressly states another period when the Authentication Service is purchased, an eligible claim must be initiated within ninety (90) days after issuance of the original Certificate.
The 90-day period governs eligibility for this voluntary contractual Protection Program only.
It does not shorten any statutory limitation period or legal right that applicable law does not permit Saconde to shorten.
The Protection Program may apply when:
A. False Authentic Result
Saconde issued an eligible Authentic Determination, but Saconde’s completed physical dispute process later determines that the same Item should have received a Not Authentic or Replica Determination.
B. False Not-Authentic Result
If expressly covered by the applicable Protection Program, Saconde issued an eligible Not Authentic or Replica Determination but Saconde’s completed physical dispute review later determines that the Item should have received an Authentic Determination.
Different compensation rules may apply to these two situations.
To receive compensation, Saconde may require the claimant to establish each applicable requirement, including:
Saconde may request reasonable additional documentation necessary to verify a claim or prevent fraud.
Where compensation is based on financial loss, the claimant must establish an actual, documented economic loss reasonably caused by reliance upon the incorrect eligible Determination.
Saconde may require:
Speculative damages, expected profits, emotional distress, reputational damage, business interruption, or hypothetical resale value are not covered by the Protection Program unless Saconde expressly agrees otherwise or applicable law requires otherwise.
The specific maximum compensation payable under an eligible Protection Program will be disclosed in the applicable Program terms, order confirmation, Certificate, pricing page, or other accompanying disclosure.
Compensation may be calculated according to:
Compensation shall never exceed the applicable published Program limit unless Saconde expressly agrees otherwise.
Any payment is subject to mandatory applicable law.
Protection may be denied for losses relating to:
An exclusion will be applied only to the extent permitted by applicable law.
Before issuing compensation for the full documented acquisition cost or other amount equivalent to substantially all economic value of an Item, Saconde may require, to the extent permitted by law:
Saconde will not both require transfer of ownership and deny agreed compensation unless permitted by the applicable Program terms and law.
This provision is intended to prevent double recovery.
An Item determined to be Not Authentic or Replica during physical review will be handled in accordance with applicable law and any applicable transaction agreement.
Saconde may, where legally permitted or required:
A Determination of Not Authentic does not, standing alone, give Saconde an unlimited right to confiscate or destroy another person’s property where applicable law does not authorize that action.
Nothing in these Terms requires Saconde to return property where return would itself violate law, legal process, or a binding governmental directive.
You may not use or attempt to use the Authentication Services to:
Saconde may use authentication and account information to detect:
Saconde may suspend processing or request additional verification where reasonably necessary.
As between you and Saconde, you retain the ownership rights you otherwise possess in your original photographs, videos, descriptions, and similar Submission Materials.
Nothing in these Terms grants you ownership of Saconde’s:
By submitting Submission Materials, you grant Saconde a non-exclusive, worldwide, royalty-free, fully paid, transferable and sublicensable license, for the period reasonably necessary and, where applicable, on a continuing basis permitted by law, to:
Submission Materials for legitimate purposes including:
Any use involving personal information remains subject to applicable privacy law and Saconde’s Privacy Policy.
To the extent permitted by applicable law and disclosed through Saconde’s applicable privacy notices, Saconde may use:
to develop, train, fine-tune, test, evaluate, validate, operate, audit, secure, or improve Saconde’s:
Where required by applicable law, Saconde will provide additional notice, consent mechanisms, opt-out rights, deletion rights, or other legally required controls.
Saconde may create aggregated or de-identified information from Authentication Services data.
Saconde may use information qualifying as de-identified or non-personal under applicable law for lawful purposes, including:
Where applicable law imposes requirements concerning de-identified information, Saconde will process such information consistently with those requirements.
Saconde’s collection and use of personal information is governed by its Privacy Policy and applicable privacy notices.
Depending on how the Authentication Services are used, information may include:
Nothing in these Terms replaces rights provided under applicable state privacy law.
Residents of certain states may have rights concerning personal information, potentially including rights to:
The applicability and scope of these rights depend upon applicable law and whether Saconde is subject to that law.
Saconde’s Privacy Policy and State Privacy Rights process govern such requests.
Where applicable law grants a consumer rights relating to legally covered automated decision-making technology, profiling, or automated processing, Saconde will provide the notices and mechanisms required by that law.
Nothing in these Terms constitutes a waiver of such rights.
Ordinary product photographs do not necessarily constitute biometric information merely because they are photographs.
However, if Saconde intentionally collects, creates, processes, or stores information legally defined as a biometric identifier or biometric information, Saconde will address such processing through the notices, consents, retention practices, and other procedures required by applicable law.
Where required, such processing may be governed by Saconde’s separate:
These Terms do not constitute biometric consent where applicable law requires a separate written release, authorization, notice, or consent.
Saconde may use third parties to provide:
Saconde may share information with service providers to the extent reasonably necessary and legally permitted.
Saconde and its licensors retain all rights in:
Except for rights expressly granted in writing, no intellectual-property rights are transferred to you.
Subject to these Terms, Saconde grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access the Authentication Services solely for their intended lawful purpose.
Saconde may provide additional rights to approved business or API customers under separate agreements.
To the maximum extent permitted by law, you may not:
Nothing in this Section restricts conduct that applicable law expressly provides may not contractually be prohibited.
Saconde may provide Authentication Services to businesses, marketplaces, resellers, developers, or enterprise customers.
Additional terms may govern:
A business User is responsible for statements it makes to its own customers concerning Saconde.
Unless Saconde expressly agrees otherwise in writing, a business may not represent that Saconde:
Authentication pricing will be disclosed before purchase.
Saconde may offer:
Paying a fee does not guarantee a particular Determination.
Except where expressly stated or required by law, authentication charges are non-refundable once Saconde materially begins performing the purchased Authentication Service.
Separate rules may apply to:
If Saconde offers a recurring Authentication Service, subscription, or automatically renewing plan, the enrollment process, billing disclosures, cancellation rights, renewal notices, and cancellation mechanism will be provided in accordance with applicable federal and state law.
Saconde will disclose material recurring-payment terms before enrollment and obtain any consent required by applicable law.
Nothing in these Terms authorizes Saconde to impose a recurring charge without the disclosures and consent required by applicable law.
You are responsible for applicable taxes, duties, customs fees, or assessments unless Saconde is legally obligated to collect and remit them.
Any processing or turnaround time is an estimate unless Saconde expressly identifies it as guaranteed.
Processing may be delayed by:
Saconde is not responsible for a User’s external sale, auction, marketplace, chargeback, return, or other deadline unless expressly agreed in writing.
Saconde does not guarantee uninterrupted or error-free access to the Authentication Services.
The Authentication Services may be temporarily unavailable because of:
Authentication science and counterfeit techniques evolve.
Saconde may update:
A later review may therefore differ from an earlier review.
Features designated “beta,” “preview,” “experimental,” “test,” or similar may be less reliable than generally released features.
Unless applicable law requires otherwise, such features are provided on an “AS IS” basis and may be modified or discontinued.
Unless expressly purchased as a separate service, authentication is not a condition report.
Saconde does not undertake to identify every:
Unless expressly provided as a separate service, Authentication Services are not:
Authentication does not establish that the submitting person owns valid title to an Item.
An authentic Item may nevertheless be:
Saconde may cooperate with law enforcement or lawful claimants as permitted or required by law.
Reference to brand names, trademarks, logos, styles, or products is for lawful identification, authentication, descriptive, comparative, or nominative purposes.
Unless expressly stated otherwise, no brand referenced by Saconde sponsors, endorses, certifies, or is affiliated with Saconde.
You are responsible for safeguarding account credentials.
You must promptly notify Saconde of suspected unauthorized access.
Saconde may implement:
Saconde may suspend or terminate Authentication Services or account access if Saconde reasonably determines that:
Where reasonably practical and appropriate, Saconde may provide notice and an opportunity to cure non-fraudulent, non-security-related violations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR AN EXPRESS REMEDY PROVIDED UNDER AN APPLICABLE LIMITED FINANCIAL PROTECTION PROGRAM, THE AUTHENTICATION SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
SACONDE DISCLAIMS ALL WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF:
SACONDE DOES NOT WARRANT THAT:
THIS SECTION DOES NOT DISCLAIM ANY WARRANTY OR RIGHT THAT APPLICABLE LAW PROHIBITS SACONDE FROM DISCLAIMING.
Any payment owed under an applicable Limited Financial Protection Program is governed by that Program and is separate from the general liability provisions below.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SACONDE AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AUTHENTICATORS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS SHALL NOT BE LIABLE FOR:
arising from or relating to the Authentication Services, except where such limitation is prohibited by law.
FOR CLAIMS OUTSIDE AN APPLICABLE LIMITED FINANCIAL PROTECTION PROGRAM, TO THE MAXIMUM EXTENT PERMITTED BY LAW, SACONDE’S TOTAL AGGREGATE LIABILITY ARISING FROM THE PARTICULAR AUTHENTICATION SERVICE GIVING RISE TO THE CLAIM SHALL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT PAID TO SACONDE FOR THAT AUTHENTICATION SERVICE; OR
(B) $100.00.
If applicable law requires a greater remedy or prohibits this limitation, the limitation will apply only to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability for:
Except where Saconde itself is a party to the relevant transaction, Saconde does not assume responsibility for:
A Determination does not make Saconde a party to a transaction between unrelated third parties.
To the maximum extent permitted by law, commercial and business Users agree to defend, indemnify, and hold harmless Saconde and its affiliates, members, managers, officers, employees, authenticators, contractors, licensors, and agents from third-party claims arising from:
For consumer Users, this Section applies only to the extent permitted by applicable consumer-protection law.
Saconde will not seek indemnification from a consumer for Saconde’s own unlawful conduct where such indemnification is prohibited.
Non-public authentication methodologies, models, datasets, security mechanisms, counterfeit indicators, reviewer guides, thresholds, and technical processes may constitute Saconde Confidential Information and trade secrets.
Unauthorized extraction or disclosure is prohibited to the maximum extent permitted by law.
If you voluntarily submit suggestions or feedback regarding the Authentication Services, Saconde may use that feedback without compensation or restriction, except that personal information remains subject to applicable privacy law.
Saconde may maintain authentication-related records for legitimate purposes including:
Personal information will be retained in accordance with applicable law and Saconde’s Privacy Policy.
Any covered biometric information will be subject to applicable biometric-retention requirements.
Saconde may preserve, use, or disclose relevant information where reasonably necessary to:
You may not use the Authentication Services in violation of applicable:
Saconde may restrict access where reasonably necessary for compliance.
Except where mandatory law requires otherwise, these Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
A consumer retains the benefit of any non-waivable protections afforded by the law applicable to that consumer.
Before initiating arbitration, either party must send written notice describing:
Notice to Saconde shall be sent to:
Saconde & Saconde, LLC
521 W 26th St, Floor 5
New York, NY 10001
United States
Email: hello@saconde.com
The parties will attempt in good faith to resolve the dispute for thirty (30) days following receipt of substantially complete notice.
This requirement does not prevent either party from seeking emergency relief where legally appropriate.
PLEASE READ THIS SECTION CAREFULLY.
Except where prohibited by applicable law, you and Saconde agree that any dispute arising from or relating to:
shall be resolved through binding individual arbitration rather than a jury trial or class action.
The arbitration shall be administered by the American Arbitration Association (“AAA”) under the applicable AAA Consumer Arbitration Rules or Commercial Arbitration Rules, depending upon the nature of the relationship.
The Federal Arbitration Act shall govern the arbitration agreement to the extent applicable.
Unless applicable law or AAA rules require otherwise:
For qualifying consumer disputes, Saconde will pay arbitration fees to the extent required by the applicable AAA rules or law.
You may opt out of Sections 61 through 65 by providing written notice within 30 days after first accepting these Terms.
The notice must state:
Send the notice to:
hello@saconde.com
Opting out of arbitration does not affect any other provision.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SACONDE AGREE TO ASSERT CLAIMS ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR MEMBER OF A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING.
If applicable law prohibits enforcement of this provision for a particular claim or remedy, that claim or remedy will proceed as required by applicable law without invalidating the remainder of the arbitration agreement where severance is legally permissible.
Notwithstanding the arbitration provision:
To the extent a dispute properly proceeds in court and a jury waiver is permitted by applicable law, you and Saconde waive trial by jury.
These Terms are intended to operate nationwide in the United States.
No provision shall be interpreted to:
If a provision conflicts with mandatory law applicable to a particular User, it will be modified or disregarded solely to the minimum extent necessary to comply with that law, while the remaining Terms remain effective.
Nothing in these Terms prohibits you from:
Nothing in these Terms prohibits a User from making truthful statements or expressing lawful opinions concerning Saconde.
This provision does not authorize:
Saconde may amend these Terms from time to time.
For material changes, Saconde will provide notice as required by applicable law.
Where applicable law requires affirmative acceptance for a particular modification, Saconde will obtain that acceptance before applying the modification as required.
Material changes ordinarily apply prospectively.
Saconde may:
Previously purchased services remain subject to applicable rights and obligations existing when purchased, except where otherwise lawfully agreed.
Saconde will not be liable for delay or failure caused by circumstances beyond its reasonable control, including:
This provision does not excuse obligations that applicable law prohibits Saconde from excusing.
You may not assign these Terms except with Saconde’s written consent or where applicable law permits otherwise.
Saconde may assign these Terms in connection with:
subject to applicable law.
If any provision is found invalid or unenforceable, it shall be modified or severed to the minimum extent legally necessary.
The remainder of these Terms will continue in effect.
For the arbitration provisions, any special severability requirements imposed by applicable law shall control.
Failure to enforce a provision does not waive the right to enforce it later.
These Terms, together with incorporated policies and any applicable order form or specific written agreement, constitute the agreement concerning the Authentication Services and supersede prior representations concerning their subject matter to the extent permitted by law.
Nothing in this clause disclaims liability for fraudulent representations or other representations that applicable law prohibits Saconde from disclaiming.
Where legally permitted, you consent to receive:
electronically.
This consent does not constitute consent to receive marketing communications where separate consent is required.
Except where expressly stated in applicable app-store terms or another written agreement, these Terms do not create third-party beneficiary rights.
Use of the Authentication Services does not create:
between Saconde and the User.
Provisions that by their nature should survive termination will survive, including provisions concerning:
Questions, disputes, legal notices, or other inquiries concerning the Authentication Services may be directed to:
Saconde, LLC
521 W 26th St, Floor 5
New York, NY 10001
United States
Website: www.saconde.com
Email: hello@saconde.com
NOTHING IN THESE TERMS IS INTENDED TO ELIMINATE OR REDUCE A RIGHT OR REMEDY THAT APPLICABLE FEDERAL, STATE, OR LOCAL LAW DOES NOT PERMIT SACONDE TO WAIVE.
Where applicable consumer law provides greater protection than these Terms, the mandatory consumer protection governs to the extent required by law.
BY USING THE AUTHENTICATION SERVICES, YOU ACKNOWLEDGE THAT:
BY CLICKING “I AGREE,” SUBMITTING AN ITEM, PURCHASING AN AUTHENTICATION, ACCESSING A CERTIFICATE, OR OTHERWISE USING SACONDE’S AUTHENTICATION SERVICES, YOU EXPRESSLY AGREE TO THESE AUTHENTICATION SERVICES TERMS AND CONDITIONS.